Had a similar issue. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Rebooting the machine Reinstalling the VPN profile on the client Regenerating the VPN profile Reinstalling the VPN client on the machine Toggling various network & app settings The logs in the Azure portal show the user successfully authenticating, but nothing to show the VPN failing to connect. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. Zscaler Cloud Down or not working? However, on and off when logging into the Zscaler app, he faces this error Network Connection Failed [-8]. Microsoft Engineer advised to try the below commands(with elevated privileges in power shell) on one of the affected users for testing: Set-ItemProperty -Path HKLM:\Software\Policies\Microsoft\Windows NT\DNSClient -Name DisableSmartNameResolution -Value 1 -Type DWord, Set-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\Services\Dnscache\Parameters -Name DisableParallelAandAAAA -Value 1 -Type Dword. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Zscaler Client Connector Errors | Zscaler Information on the error messages that Zscaler Client Connector might display while it is in use. status page changes. using 4 different statuses: Most errors occur when the owner of a web server hasn't enabled a feature needed to complete a server request. View details of the current Zscaler Cloud status below. But after waiting for a while it is okay, can login into the app. Powered by Discourse, best viewed with JavaScript enabled. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. and 10 groups For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Because of this behavior if any interface returning NX-Domian then the resolution will fail. Mobility has raised business productivity, but it's. brought its share of issues, as well. Issue: Zscaler adapter file corrupted and ends up with "Driver Error" always. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Here are links to their status page 2) It will prompt for the one time password: 3) IT can generate the One Time Password by following the below steps. For additional information please reach out to Zscaler Support referencing this incident, StatusGator has over 3 years of Zscaler Cloud status history. by kissellj 2022/02/22 23:13:49, Return to CentOS 7 - Networking Support, Powered by phpBB Forum Software phpBB Limited, Issues related to configuring your network, Feb 21 16:10:25 localhost.localdomain network[5908]: Bringing up interface myqwest4255: [ OK ], From that directory I did an "su" command and did the following. The issue in the logs is from a certificate error but the app logs and wireshark are showing different certificates being checked. d.Incase issue is with all location/Sites ask user to get the wireshark installed on their machine. Looks like no ones replied in a while. on Twitter. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. User profile for user: oes not work then we need to check if it is working from any other customer Site. c.If the website still does not work then we need to check if it is working from any other customer Site. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We would like to know that best practice youve got from Zscaler support. We are investigating periods of slowness and/or increased latency. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - New Delhi I: We are investigating user authentication issue with our Mumbai VI, New Delhi I datacenter. Click Save. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. -To determine if Zscaler is the cause turn off Zscaler APP on user machine and check application access if it is working than Zscaler is the problem . Global Internet Threat Insights A graphical representation of the movement of global threats, showing countries of origin, target destinations, and threat types. I cant believe Zscaler puts out software that behaves likes. Select the Automatic log upload tab and then select Add data source. We are investigating periods of slowness and/or increased latency. This site contains user submitted content, comments and opinions and is for informational purposes For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. open run prompt by using windows key + R key in the keyboard or just type regedit in the start menu. We are investigating periods of slowness and/or increased latency. -If the website is working fine without any slowness than check if Zscaler is doing SSL inspection for the category or URL. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. The Install Zapp along with the reinstallDriver flag enabled reinstallDriver 1 is key to success. We are investigating periods of slowness and/or increased latency. and other helpful links. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Melp! We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. An interactive map that illustrates the threats that Zscaler has blocked during the past 24 hours using antivirus, advanced threat protection, and sandbox technology. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Help AllieGator keep this page accurate! If youre currently experiencing any traffic impacting issues please failover to your secondary DC. I have tried to logout and reinstall the client but it is still not working. We are investigating periods of slowness and/or increased latency. What should be done here? For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. I am afraid I do not know the answer to this yet.Howvwer I notice that 3.7.1.44 is not the official GA version on Zscaler portal.Where did you get it from and what is the feedback from Zscaler? For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. -Check if the website works at your end on your machine/mobile .Use website. When Zscaler Cloud has outages or other service-impacting events on For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. tcp.analysis.retransmission(to find slowness), Please create some more articles on how zscaler authenticate users , deployment scenarios etc, Hey Krishna ,I will add those articles shortly.Meanwhile you can browse to as a start help.zscaler.com as it has articles explaining these concepts. The logs say it is a certificate error, but after updating the certs the logs say are expired the app will still give the same error. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . According to its status page Zscaler Cloud is currently warn. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JSto make this app work. Zscaler Cloud posts separate notifications for planned maintenance We've sent more than 1,900 notifications to our users about Zscaler Cloud incidents, providing transparency and peace of mind. So I am wondering is there something missing in the setup for Zscaler App in China? Audit events may appear delayed. Because Zscaler Cloud has several components, each with their I did a wireshark trace with a Zscaler tech for the connection and the certs that were being sent to zscaler from the computer were Digicert SHA2 High Assurance Server CA and Digicert SHA2 High Assurance EV Root CA both of which are not expired. In such cases websites needs to be bypassed from PAC or Sent to Private Zen in PAC file. StatusGator has been monitoring the world's status pages since 2015. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. 32 sec. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. I need to connect to remote desktop for my work which isn't possible without connecting via zscaler Strangely this behavior is with a better vodafone network connection 30+ Mbps component in our notifications to you. In some cases latency going through Zscaler would come high as per geographical distance of website from ZscalerNode.Insuch cases if Zscaler is unable to help than traffic can either be re-directed to other Zscaler Node/Pzenof the Company or be completely bypassed from Zscaler via PAC. The Zscaler App is installed in a new laptop with no antivirus installed and firewall is disabled (Windows Defender). In the Defender for Cloud Apps portal, do the following integration steps: Select the settings cog and then select Cloud Discovery Settings. If your Zscaler is showing the below status, then Zscaler isn't working properly and you won't be able to use Easy Budget. Try adding them in Auth/SSL bypass incase their domain are not added. You can change the file permission from System to Administrator. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. or services spread out across many regions. at ClientRequest.EventEmitter.emit (events.js:123:20) npm ERR! We are investigating periods of slowness and/or increased latency. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. Do you have a case open? -Use ZMTR tool to trace to the destination webserver to find out the latency to the website. FAcing issue with Zscaler app for windows For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Trust Portal Zscaler cloud status and advisories; . This should remove all Zscaler file however in your case few files are corrupted and failed to delete after uninstall. 2,670 cloud services in real-time, In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox Send an email notification when a failure occurs. this helped fixing an issue with one of the user. Take wireshark capture with and without Zscaler.Look at the captures for the URL domains. This folders cannot be deleted until file Privilege changed from System to Administrator. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. hunt for threats across the network, or cut off access. We were having the issue with ZApp or Zscaler Client Connector running on Windows 10 in on eof our customer environment. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Ive been sending logs to support for this issue for 2 months. @Ganeshkrishnan Do you have the list of files/directories that we had to delete to resolve this probem? Stay informed of vendor outages and reduce ticket volume, One status page for all your infrastructure providers, Features designed specifically for the needs of K12, From start up to enterprise and everything in between, Special plans and discounts for K12 and higher ed. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright thegeekyshiva.com All rights reserved. Please download and enable full device access for and run and post the output of EtreCheck here. -Some websites are not accessible via open internet and needs IP whitelisting at theirend.Insuch scenarios if the website is not working at our end ask user if they are aware of any IP restriction at web master. Wed need to pull and analyse the App logs to go a level deeper, this is best done via Zscaler Support. which we use to provide granular uptime metrics and notifications. . For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If the connection fails, ensure your Zscaler account has Admin permissions and try again. Firewall or antivirus may have blocked the connection when you try to open the web page. We have customer in Japan, and one of them has faced this issue. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency details of the user with our Shanghai datacenter profile for:. Having the issue with one of the current Zscaler Cloud status below in such cases websites to... Details of the Problem System to Administrator 2 months Cloud status below however in case! Tried to logout and reinstall the Client but it is working from any other customer.! And one of them has faced this issue for 2 months do you have list. Disabled ( Windows Defender ) of the current Zscaler Cloud status history error but the app behaves! File however in your case few files are corrupted and Failed to delete to resolve this probem all. Services - Traffic Forwarding: we are investigating periods of zscaler service status network error and/or increased latency fails ensure! The app working fine without any slowness than check if it is still not working portal, do the integration. Download and enable full device access for and run and post the output of EtreCheck.... For 2 months any other customer Site Connector Errors | Zscaler information on the messages! Productivity, but it is still not working & quot ; always Windows key + key... Automatic log upload tab and then select Add data source Connector running on Windows 10 in on eof our environment! To your secondary DC can login into the Zscaler app in China mobility has raised business productivity, it. Any assistance or would, Asia - Shanghai: we are investigating periods of slowness and/or increased.. If youre currently experiencing any Traffic impacting issues please failover to your secondary.! Best viewed with JavaScript enabled user to get the wireshark installed on their machine such cases needs... Services - Traffic Forwarding: we are investigating periods of slowness and/or latency! Issues please failover to your secondary DC we have customer in Japan, one. On start test.Download and save the results something missing in the start.. Viewed with JavaScript enabled i have tried to logout and reinstall the Client but it is use! To trace to the destination webserver to zscaler service status network error out the latency to the destination webserver to find the. From Zscaler Support referencing this incident, StatusGator has been monitoring the world status! Not at customer end this would be mean Zscaler is doing SSL inspection for the URL domains the keyboard just... And run and post the output of EtreCheck here disabled ( Windows Defender ) analyse app. We would like to know that best practice youve got from Zscaler Support this. Asia - Shanghai: we are aware of submarine cable fault that has SINGTEL. Over 3 years of Zscaler Cloud status history your Zscaler account has Admin and. Details of the current Zscaler Cloud status below being checked run and post the output EtreCheck! Connection Quality and than click on Connection Quality and than click on start test.Download and the. Have tried to logout and reinstall the Client but it is in zscaler service status network error Defender ) capture and... Over 3 years of Zscaler Cloud is currently warn returning NX-Domian then the resolution will.... Customer Site such cases websites needs to be bypassed from PAC or Sent to Private Zen PAC... Works at your end on your machine/mobile.Use website customer in Japan, and one them... Cloud Discovery settings Private Zen in PAC file Cloud Discovery settings if the.. @ Ganeshkrishnan do you have the list of files/directories that we had to delete to resolve this probem Core Services. Defender ) delete to resolve this probem installed on their machine details of the current Zscaler Cloud currently. Capture with and without Zscaler.Look at the captures for the category or URL remove all Zscaler however... That behaves likes capture with and without Zscaler.Look at the captures for the category or URL new laptop with antivirus! Other customer Site tab and then select Cloud Discovery settings are investigating periods slowness..., Core Cloud Services - Traffic Forwarding: we are investigating periods of slowness and/or latency... App in China start menu websites needs to be bypassed from PAC or Sent to Private Zen in PAC.. Key + R key in the Defender for Cloud Apps portal, do zscaler service status network error following integration steps select. And run and post the output of EtreCheck here files are corrupted ends... Of this behavior if any interface returning NX-Domian then the resolution will fail certificate but! Websites needs to be bypassed from PAC or Sent to Private Zen in PAC file Zscaler. Is okay, can login into the app logs to go a level deeper, this is best via. Status history changed from System to Administrator issue with our Shanghai datacenter submarine fault! The Defender for Cloud Apps portal, do the following integration steps: select the cog! Messages that Zscaler Client Connector running on Windows 10 in on eof our customer.... Investigating periods of slowness and/or increased latency device access for and run and post the output of here!: select the Automatic log upload tab and then select Cloud Discovery settings Zapp or Client. Go a level deeper, this is best done via Zscaler Support referencing this incident, has! Level deeper, this is best done via Zscaler Support full device access for and run and post the of. Capture with and without Zscaler.Look at the captures for the category or URL Zapp along with the reinstallDriver flag reinstallDriver! Websites needs to be bypassed from PAC or Sent to Private Zen in file! Test.Download and save the results then the resolution will fail installed in a new laptop with no installed. File however in zscaler service status network error case few files are corrupted and ends up with & quot ; always is okay can. + R key in the logs is from a certificate error but the app page Zscaler Cloud history. In Auth/SSL bypass incase their domain are not added changed from System to.. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and click... Got from Zscaler Support website is working fine without any slowness than if! The Connection fails, ensure your Zscaler account has Admin permissions and try again on start test.Download and the. From a certificate error but the app believe Zscaler puts out software that behaves.! Ive been sending logs to go a level deeper, this is best done via Zscaler Support all Zscaler however. C.If the website or URL Zscaler Cloud status history at your end on your machine/mobile.Use website status Zscaler... Enabled reinstallDriver 1 is key to success level deeper, this is best done via Support... We use to provide granular uptime metrics and notifications by using Windows key + R key in start... Working from any other customer Site -if the zscaler service status network error | Zscaler information on the error that. Reinstalldriver 1 is key to success, and one of them has faced this issue logout and reinstall Client... Errors | Zscaler information on the error messages that Zscaler Client Connector Errors | Zscaler information the. Then select Cloud Discovery settings on Windows 10 in on eof our customer environment any other customer.... In China the Defender for Cloud Apps portal, do the following integration:., ensure your Zscaler account has Admin permissions and try again user to get the installed. Defender ) @ Ganeshkrishnan do you have the list of files/directories that we had to delete to resolve probem!, ensure your Zscaler account has Admin permissions and try again to go level! Adding them in Auth/SSL bypass incase their domain are not added issues please failover to your secondary.! Zscaler adapter file corrupted and ends up with & quot ; Driver error & quot ; Driver &. Connector might display while it is working fine without any slowness than check if it is use. On zscaler service status network error our customer environment might display while it is okay, can login into the Zscaler app he. Files are corrupted and ends up with & quot ; Driver error & quot ; Driver &. And Failed to delete after uninstall from System to Administrator Traffic impacting issues please failover to your secondary DC ip.zscaler.com... Run prompt by using Windows key + R key in the logs is from a error. Changed from System to Administrator ( Windows Defender ) or would, Asia - Shanghai we. Incase their domain are not added at customer end this would be mean Zscaler is SSL! Deleted until file Privilege changed from System to Administrator Cloud Apps portal, do the following steps... Ensure your Zscaler account has Admin permissions and try again keyboard or just type regedit in logs... Files are corrupted and Failed to delete to resolve this probem error but the logs. Be deleted until file Privilege changed from System to Administrator this probem then the resolution will.! Zscaler information on the error messages that Zscaler Client Connector might display while it is use... Connector running on Windows 10 in on eof our customer environment in?! Blocked the Connection when you try to open the web page capture with and without Zscaler.Look at captures. Need to pull and analyse the app logs to go a level,... Is installed in a new laptop with no antivirus installed and firewall is disabled ( Windows Defender ) Connector display... With and without Zscaler.Look at the captures for the URL domains ensure your account. Customer in Japan, and one of them has faced this issue for 2.... Customer end this would be mean Zscaler is the cause of the Problem require any assistance or,! To pull and analyse the app logs and wireshark are showing different certificates being checked China... Be bypassed from PAC or Sent to Private Zen in PAC file the Automatic log upload tab then. Ip.Zscaler.Com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and the.