It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. Once a sale is made, Mercari holds the seller's payment and takes its commission (10% of the item price) from the seller. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. It was a bar of pure silver. Do your own homework, and maybe a little less blaming somebody else when you dont! I'm glad I'm not just being impatient. Yes, Mercari does have selling limits. The seller has to ship within 3 days! ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. YES! No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. I know he had blocked me because I was furious when this was all happening and wanted answers. I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. She never mentioned of any damage on the product until after the purchase. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? They were also very slow to respond to prior to sale messages. Clothing . However, it was not noticed at the time it happened. I agreeBUT!. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. If an order is delivered to an address thats different from the one on the Order Status page, let us know. $15.50 for a 8lb package is EXTREMELY inexpensive. I also took 4 additional photos time stamped minutes before packaging the ring. Seller stated oh, I just forgot to mark it shipped. Kept waiting. Mercari takes a 10% fee off the total price listed. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. Trust me, not worth it. It was very angering to me they didnt explain what rule or what about item was not acceptable. That is fine but what is of. By: Author Olin Wade (Remodel or Move Stuff). If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. When the return is approved, Mercari will send you a return label to return the item to the seller. When the pictures clearly show a measuring tape and exact size of something. It is an app for gay dating so there were concerns with privacy so, in 2020, the owner of Grindr AdvertisingRow.com - Home of online Advertising Inspiration & Ideas, AdvertisingRow.com | Home of Advertising Professionals, Advertising news, Infographics, Job offers. Too many to name. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. What happens if seller doesn't ship in 3 days Mercari? I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. On Bonanza, you can specify your own return policy and set the conditions. Lisa I need a little profit to buy more items to offer for sale. for me it is still better OfferUp, I will never use this site again!! I have found it really hard to correspond with them. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. This is laughable, gemstones are hard as glass and its not possible for them to bend. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. That one package that had been temporarily lost? In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. Contact mercari- they can cancel it for you. I listed a ruby and gold bracelet from the late 1800s. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. Yeah, I placed the order at like 7:30 AM on the 23rd. I get lots of questions that are already answered. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. If your seller confirms shipment but doesnt provide a tracking number, please wait until 7 days after purchase for the order to be delivered. Sounds like a juicy lawsuit to me! Maybe a belt from the Dollar Tree? The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. I would have sold it locally even for higher price. 'In honor of imnotlegolas for starting this subreddit. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-mobile-banner-1','ezslot_20',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-mobile-banner-1-0');The answer to this question will largely depend on the individual and their preference for selling. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! On mercari its more akin to hand to hand sidewalk hustling. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? When I asked for a photo, she stopped communicating with me and just cancelled. Im not a clothes snob by any means Ive always been a bargain shopper. Thats when I noticed that he only shipped 65lbs worth of crap back instead of the 175lb keyboard in a flight case that I sent him. Dont buy anything from this horrible seller. By doing this, you can get a better idea of how much it will cost you to ship your item. This is the worse app I have ever used. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. When I use an app it is a matter of convince. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. Once shipped, the seller confirms the shipment. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. This is nice because a lot of people forget to leave feedback in places like eBay so on Mercari it's easier for people to see how many transactions you've been a part of. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. Im not happy with that situation but from the way it sounds, it might be safer. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. I purchased them and waited for them to come in. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Mercari is a rip off site, RUN, do not walk away. or it was a gift from my husband and he paid a lot of money! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instead, they use real-time shipping rates from major shipping carriers. , or it was aunt Gerts heirloom and she wouldnt have lied! If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. I instantly got on the phone with PayPal to no resolution. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. For what its worth, thank you. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Does the order automatically cancel if they dont? Press question mark to learn the rest of the keyboard shortcuts. You can typically find this tool on the website of a reputable shipping company. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Definitely feel scam here, they dont have protection for sellers? Poor customer service at Mercari for both the seller and the buyer. Hopefully I will get my money back. Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. After the transaction is rated, no refunds or returns can be made. If you need your order quickly, we recommend choosing a faster shipping option during checkout. But everytime Mercaris support team came to the rescue. now returning it for no proper reason and they approved her request. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Herein, Does Mercari report to IRS? I also ask for measurements and am extremely thorough. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. The more likers, the merrier. If you are willing to wait a day or two it costs nothing. A sellers goal is to create a positive buying experience for their customers. Think about it. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. Save my name, email, and website in this browser for the next time I comment. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). but always within their 3 day window. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. For orders using a Mercari prepaid label, the cost of return is covered. My husband recently purchase 3 park of Pokmon cards for my son for $90. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. Customer service is mostly unreachable/incompetent. The rating system also ridiculous. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. She received them and said they were used shoes, which was clearly stated. We recommend sending the seller a message to see if they can provide a tracking update. Additionally, the seller will receive a notation on their account, which could result in account deactivation. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Other than that, I can choose to ship it, or have them meet me. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. If you buy a defective item you are screwed. I have issues with them too. How awful! I replied I didnt want the item she sent and wanted to return it she stopped communicating. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Then another saying it must be shipped "within the time frame listed." FedEx couldnt tell me anything. WRONG DECISION! This site is AWFUL when it comes to customer service or problems. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. I received my cups completely smashed and badly wrapped. Run. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. Do a better job at informing the buyer that Mercari is not a Retailer. No one would help me and transfer it in another way. USPS stated a label was printed, but never scanned in at post office. Like I said it was in a flight case so no need for a box. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? I guarantee that any woman who sells jewelry has worn at least some of it themselves. You also cant see what the buyer wrote before leaving your own rating. 'In honor of imnotlegolas for starting this subreddit. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. I would give them and their sellers 0 stars. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! The 10% doesnt apply to shipping, and generally seller will earn more money that way. Ive been selling on Mercari for a few months now. Lets boycott them. This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. These will go a long way in attracting more buyers and likers. She requested a refund and they gave it to her. Perhaps this is the kind of thing they are referring to? I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. The 1st. After 3 days with no shipment notice, you can cancel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. So the limit of 20% for offers doesnt really exist. Who is the blonde girl in the new Verizon commercial? Additionally, its user ratings and reviews provide transparency and security for both buyers and sellers. Sometimes a seller forgets to update the tracking when they confirm shipment. If you have access to higher end, designer, on trend fashion items go with Poshmark. When it was finally returned it was in a big cardboard box about the same size. Your email address will not be published. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. Never offer free shipping. Mail the ribbon back to her via Priority Mail; 2. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Hes been self employed for 20+ years but his future is uncertain at the moment. This was a brand new flawless ring with zero damage, so we agreed on $150. i have read some negative on them as well and i am getting no real traffic there with my product.