There is no TollPass service charge on rental days that you dont use a toll road. Resolved. More Enterprise Rent-A-Car reviews & complaints. Want to sign up to automatically receive toll receipts to your email? These roads are indicated with a Left around 9 am the next day and went on our trip to near DC, You may use the cash toll lanes and pay for your tolls as you incur them. Then click on "Find Statement". These bridges do not have toll plazas and do not accept cash. A current listing of TollPass Service Area covered roads is available upon request, at Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. Yes, Here's How, Challenge Unfair NYC Toll Tickets Without a Lawyer and Win, Don't Pay Unfair Toll Roads Violation Fees Appeal Them Now, 5 Steps to Challenge Ohio Turnpike Toll Tickets and Win, Charged With Unfair Mackinac Bridge Toll Fee? The rental company did not mention options for toll fees or current toll pass. (9). If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. You can also pay for your toll or violation by mail. (8). (877) 765-5201. What is the driver's license policy when renting a vehicle with National? Some issuers may require you to register a rental vehicle with your account within a certain timeframe. on our interactive coverage map. The letter we sent you includes details about the date and time, as well as the location of the incident. Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. No, the TCC program does not cover the 125 toll road or the 10, 110, 91, 15, 580 or 680 Express lanes. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Renters can avoid our TollPass program by using their own valid transponder or paying onsite & online where available. How do I automatically get receipts emailed to me? (5). Ohio,. To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. You may use the cash toll lanes (where available) and pay for your tolls as you incur them. ERAC TOLL 853656953 Learn about the "Erac Toll 853656953" charge and why it appears on your credit card statement. No credit is provided for days the rented transponder is not utilized. Plus Your Points is back! 2023 Enterprise Holdings, Inc. All Rights Reserved. Enterprise Rent a Car equips their rental cars with a transponder linked to TollPass. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Citations Appeals Form. For fastest service, read these answers first! (See Additional Terms and Conditions below). Does Enterprise car rental keep a data base of Quora If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. Why am I getting multiple bills for the same rental period? Then, click "Find Statement". For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. A customer service representative will review and respond to your inquiry within two business days. We will directly charge that credit or debit card . What is the coverage area in the Louisville KY metro area? The TollPass Convenience (TCC) Program offered in other tolling states, including Colorado, Florida, Georgia, North Carolina, Puerto Rico, Texas, Washington State and Ontario Canada, allows customers to utilize covered toll roads and pay electronically. How to Avoid Car Rental Toll Charges AutoSlash You should countercheck for authenticity and accuracy if you receive a toll notice or violation. The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. Refer to your Rental Contract for details. Dollar Car Rental Charged Me $60 For a Single $2 Toll The How do you know that I generated this violation or toll? Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. How do I get into my Emerald Club account? The TollPass Service does not cover toll roads outside of the Commonwealth of Massachusetts. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. We have helped over 300,000 people with their problems. When this occurs, customers pay for their violations or tolls directly to the local authorities. https://www.htallc.com/tollpass. Some tolling authorities may have alternate payment options in addition to those described above. The TollPass Convenience (TCC) Program offered in Southern California allows customers to utilize covered toll roads and pay electronically. I called the number on the credit card bill in NY. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." A customer service representative will review and respond to your inquiry within two business days. You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the name as it appears on your rental contact and contract number or partial credit card number used to pay for your rental. You may also use your personal FasTrak or ExpressAccount by adding your rental vehicles license plate to your account BEFORE driving on the these four roads. How do I change my name on my Emerald Club profile? What are my options to drive on the toll roads covered by the TCC Program in Southern California? I called Paypal , and they informed me it was made in New York ! Avis Car Rental E-Toll Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. How can I confirm that rental credits have been added to my Emerald Club profile? Debit HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO CHKCARD HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO Similar Charges. (2). Be sure to request and save receipts for any tolls paid in cash. 2023 Enterprise Holdings, Inc. All Rights Reserved. Can I transfer my Emerald Club free days to someone? May cancel our planned September rental from them!!! Why am I getting multiple bills for the same rental period? At certain locations you may also have the option to rent a transponder device from us at the rate of $3.95 - $4.95 per rental day, not to exceed $24.75 per rental period, plus the amount of each toll. Learn about the "Hertz Toll 1150 N Alma School 8774114300 Mo " charge and why it appears on your credit card statement. For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. Our TCC Program covers the 73, 133, 241 and 261 toll roads only. Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. Visa Check Card HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO MC; Misc. PO Box 4033289 or call FAQs Enterprise CarShare If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Terms and conditions apply. How do I add my Emerald Club Member number to an existing reservation? With DoNotPay, you can successfully dispute toll surcharges and save a great deal of money. While the Enterprise Rent-A-Caruses TollPass service to help you pay toll charges, you'll pay an arm and a leg for convenience. How Much Is That Toll Again?? Why am I being charged now after my rental period has ended? Plus Your Points is back! No credit is provided for days the rented transponder is not utilized. The information - based on the date, time and vehicle - indicates that you were the renter. Why have I received a letter directly from local authorities about a violation or toll? The letter we sent you includes details about the date and time, as well as the location of the incident. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow this link. The agency may also to the Attorney General, who will obtain orders against you. I feel this is bogus tactic on part of this company. info@visitortollpass.com. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) To locate your statement for a specific rental, you can enter your Last Name and the Contract (or Rental Agreement) number. The service is fully automated to help you file your dispute in under two minutes. Why am I being billed for both the Toll Pass Service and the tolls? pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. https://www.enterprise.com/CitationPayment. You may utilize the non-express/HOV lanes on these roads as those lanes are not tolled. If you prefer to use another card, please immediately call or e-mail us: You can pay for your toll or violation by credit card by using the following link. The letter we sent you includes details about the date and time, as well as the location of the incident.