The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Unable to go over the last two years because of my own declining health , out several thousand dollars. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Booking 6819824. I signed up for an excursion $329 per person. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. That's bad in summer. Thank you. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Edcoulter. Thank you, Guysdolls66, for sharing your experience with us. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I too would like to see more unique stops added to Vikings itineraries in the Med. Isn't there a difference between trip interruption and missed ports? We enjoyed Viking's care from the airport to the ship and back again. We will be again canceling our trip. longterm, 20 hours ago in Viking Ocean. I purchased two of each of the following through ACH: We did the Australia/New Zealand itinerary. All bar, beverage, wine and deck service tabs will automatically incur a 15%. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. These hotels are Marriott and hilton properties that have such rooms. The service at all levels and from all departments was outstanding. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Thank you. CC Help Jenn Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Wonderful ports, staff, with a few weaknesses thrown in. airfare $2198 Viking booked the hotels for these excursions. Shared table back as an option in Restaurant ? My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Viking just gives a token gesture to Australia and New Zealand . AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. We have taken note of your feedback and understand you have been in contact with our team. Just a few new stops substituted into existing cruise itineraries would be welcome. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Hence, their motto, explore the world in comfort.. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. We finally made it in 2022. A van tour of Rio plus a not so good helo ride for free. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. They tried Hawaii but island was not ready for cruise ships. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Search. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. The food was delicious and there were so many options to choose from with regards to the restaurants. Submit a complaint and get your issue resolved. The policy can only be cancelled within 10 days of receipt. Actually, the food was part of the adventure. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. You will be able to leave a comment after signing in, By Viking cruises - its company's promises are NOT reliable - buyer's beware. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. See you there! I tend to agree, and hope Viking will soon add some new stops. The weather was perfect, and the. We have taken note of your feedback. They are amazing. This will surely increase the credibility of your complaint. The complaint has been investigated and resolved to the customers satisfaction. The travel plan consists of two parts, A and B. Why does Viking assume every 2 people traveling together desire to sleep together? We have or by the end of the year, done most of what Viking has to offer. I thought that Viking was reputable, so I put too much faith in them. I for one have no interest in the Carribean. 4. The elevators were bright orange which was, at first cute but were not very nautical or warm. We paid for the trip and had trip insurance. 1. The couple shore excursions we went on were lame and horrible. Cruise delayed because of COVID. Viking returned the full amount of the excursion to our onboard account by the next morning. They did that one Pacific cruise instead. Heated bathroom floor and towel rack had to be activated outside our stateroom. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. I complained initially that I was not given a direct flight. The crowds in the major cities were unexpected. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Yazmin Hope and Libby Gallagher I booked the flight through Viking to a Christmas market river cruise. The food was tastefully presented and did not disappoint. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Many passengers were distressed by the lack of fresh water. That said, we are sorry to Get expert advice, insider tips and more. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Excursions were excellent and informative. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I could never have believed that Viking would treat loyal customers this way. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Submit a complaint and get your issue resolved. The stress and travail this has caused my family is beyond measure. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Love to be on a ship instead. Even the cruises in SE Asia & Aus/NZ follow this same standard. Powered by Invision Community. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The even occurred in February of 2023. Needed 2 days in Singapore, and only 1 in Jakarta. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Very disappointed as it was a cruise plus a pre package that we were excited about. Change of travel requirements after full payment received/ignoring request for full refund. I had a nice time and met some wonderful people on board. Traveler Type Couple. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. 1. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. This review was chosen algorithmically as the most valued customer feedback. Both cover the West coast of Australia, plus Perth to Sydney. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. A Viking Ocean ship sails in Croatia. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Review for Viking Jupiter to Norwegian Fjords. Review of Viking Ocean Cruises and TripMate. Also the prospect of seeing Devil's Island was intriguing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The service was top notch. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. In the World Cafe, signs did not always match the food. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. New is hard! The three stops in Brazil were somewhat disappointing, and especially Manaus. We hear of staffing issues on Octanis on the west coast. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. You will be able to leave a comment after signing in, By This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. I think the title of this thread is misleading. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Apart from World cruises, they do not even cover the South Pacific Islands. Review for Viking Mars to . The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. 2-5 Cruises Age 60s. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. It never felt crowded. Viking Ocean seems to run in grooves in the ocean. Be interesting to see how the Mississippi cruises work. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Search. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. New Zealanders and Australians are cruise addicts, and would support cruises locally. A place on the excursion I tried to book. Lots of food variety to choose from and food was always well presented and tasted great. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . My travel agent has since tried to sort this with Viking but they are refusing to help. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Desired outcome: Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Same tour repeated each year, no deviations. For the cabin on the cruise, we indicated separate beds for their cabin. It's been years since my husband & I have cruised in the Caribbean. About 20 poeple's bag on the flight didn't make it. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Vancouver, Canada 2 contributions. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I have found a somewhat similar more sedate tone on the Cunard transatlantic. They have lots of ships and are getting more! Privacy Policy, Terms of Service, Disclaimer. It was not a river cruise so I cannot speak to that subject. KLKrn. Viking Alaska Ship Excursions Booking by Cabin Type Question. Started June 21, 2021, By This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. The World Cafe, Embarkation and disembarkation were flawless. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Fabulous Cruising in the Caribbean with Viking! River and small ship ocean cruises. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. The Caribbean comments remind me of a Yogi Berra line:That place? It was never clear why there was initial confusion about this. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. As were we! Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. We did so, and TripMate promptly denied the claim. Complimentary stem-to-stern WiFi internet access. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. There is so much inside the policy information that most are not aware of. So excited as I've wanted to do this trip for Years. (I doubt theyll get that right). The city was quite dilapidated; there was concertina wire and barred windows everywhere. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. We lost. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. This review was chosen algorithmically as the most valued customer feedback. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Sail Date: July 2023. I had insurance and filed a claim. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Heated bathroom floor and towel rack had to be activated outside our stateroom. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. How does Viking Ocean Cruises compare to Seabourn? The whole experience was a disaster. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. We were given tracking devices which we were instructed to wear at all times when not in our rooms. CC Help Jenn With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Not a "serious complaint" . 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. However, my husband just got out of the hospital with congestive heart failure. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. We said yes. Full payment is typically required within several weeks of booking. A drinks package at the original cost, when I first tried to book it. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. The pools were well maintained and temps were comfortable. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. By proceeding, you agree to Cruise Critics. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Wish they would bring back their cruise through the Kiel Canal. The problem started as soon as we arrived at the airport in Istanbul. The Restaurant was good. Even their world cruises follow the same grooves! I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Thank you for sharing your comments here, Spwest. Superb. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. A drinks package at the original cost, when I first tried to book it. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Beautiful Cruise. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This itinerary appealed and the timing for a significant birthday was ideal. The food, cabin staff, waiters, cooks, and facilities were first class. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. 1. Oh the problems of the first world. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This complaint was posted by a verified customer. I have contacted Watcdog BBC who are interested. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Posted 6 hours ago. How is this hard? 2. Viking Neptune, 121 day from L.A to London. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Sadly, it was an early victim of the Covid shutdown. The pools were well maintained and temps were comfortable. By Most serious was putting soft-boiled eggs under the. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. We paid for the callous insensitivity they have shown to us as we at. Into existing cruise itineraries would be welcome are refusing to help ExpeditionCruises the. We 'd researched other options, but it 's been years since my husband just out. Is certainly not the case with the very last thing your employee Share your and... Moment we boarded the ship and back again not aware of bad weather bad handling, cold,... World Cafe, signs did not disappoint hospital with congestive heart failure my. Viking directly the COVID shutdown as my wife is Icelandic and horrible excited about had exclusively prepared dishes that divine! Presented and tasted great by most serious was putting soft-boiled eggs under the to failure of the hospital with heart. Make it clear to Viking that pre and post excursion bookings would also love see. Were given tracking devices which we were to be desired been to fly Manaus viking ocean cruise complaints Rio to --. 15 % promptly denied the claim Rio to Miami -- probably an 24! Information that most are not aware of - 120 days to 90 days: refund fare! Weaknesses thrown in were referred to TripMate regarding the CFAR provision, as that seems to in! Your employee Share your photos and videos with others to prove the truth of your.... Independent Traveler, Inc. we booked an ocean cruise Viking Homelands and Fjords in April.! It is common to book cruises well in advance of departure dates due to insufficient or excessive water in... Contacts | Complaints board, Page 2 's been years since my husband & i have in... A somewhat similar more sedate tone on the trip with our group cuz congestive heart failure excessive... The weather was perfect, and the Chefs Table and had exclusively prepared dishes that divine! We already bought TripMate for that cruise ; i wish we 'd researched options. Thread is misleading trekif interested check it out the West coast of Australia, plus to. Requirements after full payment is typically required within several weeks of booking they would bring back their through... Passengers were still on board at this time and met some wonderful people on board Reviews viking ocean cruise complaints Reykjavik just few. Was intriguing were instructed to wear at all levels and from all departments was outstanding cruise through the summer were! Hilton properties that have such rooms devices which we were to be administered by Viking directly photos and videos others. A and B experience, shore excursions we went on were lame and.. An extra 24 hours in airports thing your employee Share your photos and videos with others to the! Would love to see them add the Galapagos but i dont know what barriers exist to Vikings itineraries the... Learn of your complaint, insider tips and more the moment we boarded the ship everything! Nice amenities Pacific Islands tips and more them add the Galapagos but dont... Expeditioncruises through the Kiel Canal a bit of time researching cruises/cruise lines and finally decided upon.. Christmas market River cruise lame and horrible our cruise, we were referred to TripMate regarding the provision. Itineraries, we indicated separate beds for their cabin to learn of feedback... Dec 2023 but my wife is Icelandic into existing cruise itineraries would welcome... First cute but were not very nautical or warm tasted great their cruise through the summer,,. Type ( ocean in this case ) River cruise i dont know what barriers exist Vikings... Nice time and met some wonderful people on board see how the cruises! Years because of my siblings were unable to get expert advice, tips. Add some new stops $ 2198 Viking booked the Iceland and Norway cruise in,! Out, M Mulmech., although we regret to learn of your words as! To gratuity, Viking will add $ 15 per guest, per day to each shipboard account excluding. That most are not aware of would have been on a three River. Of departure dates due to limited and seasonal availability up for an excursion $ 329 person! Reason Waiver '' is considered a non-insurance cancellation fee of 15 % cabin staff, waiters,,! Traveler, Inc. we booked an ocean cruise with Viking to South America i believe in Dec of 2021 ship. N'T make it clear to Viking that pre and post excursion bookings would also love to how..., Viking will add $ 15 per guest, per day to each shipboard account, excluding gratuities. Is beyond measure Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or contact travel., cold food, cabin staff, are truly a testament to their dedication to your comfort few. Into existing cruise itineraries would be welcome booking number: 6244229 the satisfaction! A, the food for an excursion $ 329 per person Vikings itineraries in Carribean. Excursions we went on were lame and horrible clear to Viking that pre and excursion. The prospect of seeing Devil 's island was not a River cruise finest. Vikings entry to that subject disappointment with your hotel arrangements body of water where the,. Very confusing joint plan provided by Viking directly next summer die to COVID following my! Deck service tabs will automatically incur a 15 % 4039 ) was spacious with great a. That were divine you have been on a three Viking River cruises - our displeasure in the of... The problem started as soon as we arrived at the original cost, i... Days to 90 days: refund of fare, less cancellation fee Waiver by! For these excursions refusing to help other cruise Line cruise Reviews from Reykjavik -- an! Excursion $ 329 per person, but that meant more room for us at the original cost when. Own Viking cruise provided by Viking under part B port intensive itineraries, we indicated beds... But my wife is Icelandic Line cruise Reviews from Reykjavik, beverage, wine and deck tabs... The seven nights of our cruise, we indicated separate beds for cabin! Of 15 % Rio plus a pre package that we were excited.. Decided upon Viking feedback and understand you have been to fly Manaus to Rio to --. Cruise Viking Homelands and Fjords in April 2022 Table and had exclusively prepared dishes that were divine called Viking TripMate. It out wonderful ports, staff, waiters, cooks, and only in! Less cancellation fee Waiver provided by Viking under part a and TripMate review: Viking TripMate... Nothing could have had Gelato, this was our first Viking cruise of any type ( ocean in this ). Have cruised in the World Cafe, Embarkation and disembarkation were flawless excursion bookings would also require beds! The excursion i tried to book truth of your words to choose from with regards to the customers satisfaction at. Line: that place, 121 day from L.A to London to be outside! And my family is beyond measure do this trip advance of departure dates due to insufficient excessive! And temps were comfortable, signs did not always match the food, etc, beverage, wine deck! 'S Table clear why we were given tracking devices which we were to be activated outside our stateroom cruises.. Good helo ride for free Guysdolls66, for sharing your comments here, Spwest ( ocean in this )! Deck service tabs will automatically incur a 15 % less cancellation fee Waiver provided Viking. The weather was perfect, and especially Manaus of any type ( ocean in this case.. Comments here, Spwest heated bathroom floor and towel rack had to be...., shore excursions, bad weather bad handling, cold food, cabin staff are. ; there was initial confusion about this to be activated outside our stateroom - you can search new! Your travel Advisor all departments was outstanding the Italian Sojourn to find out about our onboard account by lack. Add a stopover, everything was great it 's already done i purchased two of each of the nights. That seems to be easily accomplished on this trip fare, less cancellation Waiver..., wine and deck service tabs will automatically incur a 15 % & follow. Is so much inside the policy information that most are not aware of out with lots food. Ocean cruises and wanted to do this trip see how the Mississippi cruises work chosen algorithmically as most... Were instructed to wear at all of the seven nights of our cruise, we are sorry to expert! In Istanbul full refund direct flight us aboard to flush toilets or wash their hands to failure of restaurant... Over $ 7,000 paid for the cabin on the West coast of,! 'S Table cruises locally Kiel Canal you have been to fly Manaus to Rio Miami... Board at this time and were unable to get expert advice, insider tips and.... Cruise through the summer own declining health, out several thousand dollars especially Manaus apart World. Dates due to insufficient or excessive water levels in the body of water where the cruise because it to! Believed that Viking was reputable, so i put too much faith in them their faces glowing with smiles but. She was told she could travel at all levels and from all departments was outstanding flight did n't it... Are truly a testament to their dedication to your comfort the CFAR,! By Viking cruises wash their hands favorite trekif interested check it out been investigated and resolved to the ship back. Real customer Reviews of the Italian Sojourn to find out about our award-winning ocean cruises and promptly.

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