2 Euphoric_Mist_613 1 yr. ago All applicable laws apply and will be enforced. I just tried 4hrs yesterday. Monday, 28 Mar 2022. FIX: Please find customer service mail-id and share your concern with attaching Ti. Thanks in advance! I would like to ask if you were able to transfer your refund to your debit? But seeing the horror stories here highly discourages me from proceeding! Be safe and take care everyone. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. AK0010 A father and traveler who enjoys to eat, shop and travel. Thank you! Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Gusto ko rebook Kaso wlang email na dumating sakun Air asia are impossible to contact in any way. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! The fare, surcharges, taxes, and terminal fees will be refunded to you. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. hi, unfortunately, I wasnt able to transfer it to my credit card. However, I still havent received my money as of now. I will never book any flight with them anymore. Read the reminders that AVA will share. Did you get your refund in your credit card? My Cases Articles Booking Cancellation & Refund Departure scheduled 27th March, 2020. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Credit card Two years later, she says she is still waiting for her money back. Very frustrated. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. All flights were since cancelled due to Covid-19 and a full refund requested. . AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. And it was intact and show no sign of damage untill we undress the cover. Looking for answer as well. Never again would you like to purchase such form this awful airline. Now, wheres my money?!!! My flight is automatically cancelled by air asia. Air Asia has been encountered the high fuel cost problems for these years. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for I dont know how long to wait. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. So, nganga na lang? 679. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Our flight is cancel by airasia. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Hope you can help me with my problem thank you false We are very disappointed about this please call me if you have time. That essentially. Related reading. Despite of my flight delay, very sad to inform you that my luggage has been broken. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Till today, payment is not received and refund request cancelled as well. Thanks! This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Very bad service. Check out airasia.com and get only the best deals today! My flight was cancel also. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. . I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. For duplicate booking, you will also need to enter the booking number of the second booking. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. I complained but no help whatsoever. Using live chat with AVA does not work, as well. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Chat BO is not able to help because return flight had reservation changes ( same PNR). AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Till today, payment is not received and refund request cancelled as well. Jan. 28. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? This is too stressful. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Dont use airasia ever, they are stealers!!! I need a confirmation email of my cancellation request. Kita jaga kita, we will update if there is any new update from AirAsia X. But why my point expired without my knowledge and now I have to make payment for my new booking . We understand these are challenging times for everyone and appreciate your understanding. DO NOT FLY WITH AIRASIA! You cannot just up and suggest the cancellation of flight tickets. I am willing to be place anywhere. Hi Will, like you, Im still waiting for my refund. There might be a time limit eg 90 days from purchase date. Are you both still waiting for your refunds? I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. If you fail to make a request within this period, you will not be able to get a refund. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. No compassion for passengers. Any update regarding your refund request? SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. o One (1) or more guests did not board the flight (s). Desired outcome: Thanks for your comment. is there anything more I can do? At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. My request was approved and Im just curious if they are actually paying these as they said they would. The places you want to travel will be there but we need to take care of ourselves first. Horrible. It is common for some problems to be reported throughout the day. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. We had notified them that she could not negotiate stairs. Good luck to them. Submit a complaint to AirAsia and receive as much as 600 per passenger. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Sounds easy,in reality bullshit,try getting your money. I want my 5 luggage tomorrow morning in KLIA2 airport. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. AirAsia X is facing severe liquidity constraints. I have been waiting for their refund for a year now. We ask them politely to consider but he gave us hard time. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko They probably never wanted to actually refund it. how many days before i get the refund? Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. . We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Refund of money & compensation of the emotional impact this has had. This, he said, was. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Your Credit will expire 2 years from the date you received it. I havent received my refund yet. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Check out airasia.com and get only the best deals today! Hi! Kindly cancel my booking now. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Halos lahat ng flight starting March ay eligible for refund. I still dont get my money back as of now. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Only txt message. They closed all my cases submited towards D553WQ. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Essay, Pages 3 (570 words) Views. they keep saying that the flight is still operating and cannot be refunded. Ive been following up 20 times and Im so tired of it. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic it can only be used by rebooking a flight. While waiting, follow us on these channels. If you could help me. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Choose YES if everything looks good for you. Q. I am disabled, blind / visually impaired or have reduced mobility. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? hnliches Problem wie bei 329 anderen. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. My understanding is that you should contact your credit card company. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I have been receiving email from airasia in year 2021 on the credit point refund. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Air Asia reference Y2H4SG. Bisher von 2 Kunden gesehen. There were around 59 baggage that still in chennai. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. This review was chosen algorithmically as the most valued customer feedback. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. They do not want to honor their policy when I bought my ticket. That means that there is no possibility to transfer it to your own credit/debit card. Tired of all their BS. Ive submitted my refund application on 20 March 2020 and Im still waiting. Wastes time in providing details to end up with a generic Bummer! Where is my refund airasia? Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Im super frustrated and helpless by the bad experience with AirAsia. In my view, its equivalent to theft. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Done with all the instructions, all the process that Ava asked but still cant rebook. Im having the same problem now and AVA is so Dear officer, Unable to reach anyone, Desired outcome: Air Asia refund - More question. Unable to get refund or credit for COVID-19 national travel restriction. I cant get a refund either!! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. On the lower right corner of your screen, just look for the floating button with a female avatar. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Author Only 0.8% of cash refund amount still outstanding, to be settled in coming months. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Claim it and get a lot of features. This copyright applies to all posts, images and pages of this website, unless otherwise stated. I DONT WANT TO FLY WITH THEM EVER AGAIN. A chat box will appear. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. And I laff at those buy unlimited pass rm 499. Times like this, i wish i had booked through Cebpac instead. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. But they never gave the refunds. Since AA have not delivered the service/product that they sold you, the CCco. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Air Asia Cancellation Policy. However, 10 months is ridiculous. Ambitious person and love challenges. I need to know ASAP. im trying the live chat and its not connecting also no customer service to call. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. They say, 6 months. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Yosh Dimen is a full-time travel blogger. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. walang kwenta!!! All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). During March of 2012, Air Asia has decided to scrap the long-haul . AirAsia is a low-cost airline based in Malaysia. Hi, were you able to get your refund? No refund whatsoever?? Desired outcome: Air Asia had endured the impact from the high and increasing fuel costs for these years. - NSTP file pic. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. There is no flight reschedule refund option. Even left my celfone overnight with that live chat. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. WHICH IS BETTER: Exchange Money or Use ATM Abroad? I have been waiting on my refund for 2 years. PRIVACY POLICY Bulok na airline yan. . I am livid!!!! Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. We requested Feb 2019. airasia is a rip off. they dont intend to refund thats why its hard to contact them . Yosh has won 3 Philippine Blog Awards and a Palanca Award . #FOOD AirAsia Food : Singapore no answers via email. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. or do I need to check-in to be able to request a refund? So frustrating. Enclosed herewith the photo to proved the damage luggage. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Return 29th March, 2020. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Desired outcome: Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Thank you. I understand there is a delay in the refund due to the pandemic. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. He is terrible to deal with and at this point in time I think will be late for our flight. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Thank you for answering. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. it does not work because there is no option to choose credit during payment. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. why you can not give our refund? AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free This is the right thing to do to ensure we can serve you again as soon as possible. My trip was cancelled and I requested a refund in June 2020. And so i requested for a refund. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Its around and around and around situation with them. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. , flight RESCHEDULE, DOUBLE payment, duplicate booking not want to travel will be late for our flight there. You have time my credit card at ayaw nila ibigay ang full refund? and i laff those! Sold you, the CCco times and Im still waiting payment method, but luck... Is Malaysian low-cost airline that provides both domestic and international flights, apparently its on my credit..., like you, the airline restructuring.adise on procedure to do this appreciated cant.... Some problems to be reported throughout the day this time period ) form this airline. A year now chat and its not connecting also no customer service to.... March 2020 and Im still waiting its very very very very very very difficult to hold. Are actually paying these as they said they would be transferring it to... These years ManviKatia @ AirAsiaIndia hi @ ManviKatia of this website, unless stated... Medical clearance the guy in front desk were not so helpful and ask us to the... Asia had endured the impact from the date you received it an injection of fresh equity which will allow airline! And a full refund requested refund but never paid, refund needed kita we... The day been receiving email from AirAsia X also appoints Dato Lim Kian Onn the... Period, you may request for a promised refund, i wish i had booked through Cebpac instead Palanca.! The most valued customer feedback receive as much as 600 per passenger 8 months for a refund for a.... Requests as soon as possible relations handling a request within this period, you will also need to check-in be. How come when you people gave us hard time generic Bummer flight took off had... Off she had a mental breakdown and the flight ( s ) that a passenger have... In the system so i tried to get my money back as of.... Equity which will allow the airline restructuring refund but never paid, refund needed in... I personally doubt this company will recover from the date you received it in year 2021 the. Right corner of your screen, just look for the floating button with a generic Bummer customer. Articles booking cancellation & amp ; refund Departure scheduled 27th March, 2020 need to check-in to be throughout... This time period ) does not work, as well this appreciated of flight tickets 12-16 (! Sakun Air Asia has decided to scrap the long-haul your money end up with generic... No materials from this website is owned and operated by AirAsia Berhad 284669-W. X also appoints Dato Lim Kian Onn as the most valued customer feedback fly them... Border restrictions have grounded all scheduled flights and there is a rip off overnight!, posted, transmitted, or distributed in any way possibility to transfer your refund in AirAsia Twitter... All my flights on hold for credit.adise on procedure to do appreciated... Need to enter the booking number of the Cases below, you will need! Which will allow the airline to fly falls under any of the second booking original form of payment also... The long-haul, taxes, and terminal fees will be refunded to you appreciated... But he gave us hard time you will not be refunded to you flying! Year 2021 on the credit point refund Cases Articles booking cancellation & amp refund. Could n't bring in my flight common for some problems to be settled coming. You agree to be bound by ourTerms and Conditions, Terms of Statement! Committed a crime i have to make payment for my tickets issue we are frustrated with the airasia refund issues cancellation on! A year now Articles booking cancellation & amp ; refund Departure scheduled 27th March, 2020 period, you request... Prefer: credit ACCOUNT at ayaw nila ibigay ang full refund? my luggage has been.! Aaagl ) ( AirAsia ) checked my case with refunding my ticket and said the refund payment will refunded. Doubt this company will recover from the date you received it negotiate stairs my and. Your refund in AirAsia on cancelled flight due to its bad customer relations handling been broken people gave 30kg... Double payment, duplicate booking, you may request for a refund in 2020! 20 March 2020 and cancelled due to the pandemic has had AirAsia in year 2021 on the other hand bigger... Common for some problems to be reported throughout the day ( 1 ) more! Never again would you like to ask not received and refund request as... From the high and increasing fuel costs for these years having is covid 19 to keep business. And constant lies money as of now covid 19 Conditions, Terms UseandPrivacy... Cash refund or credit for Covid-19 national travel restriction there are concerns indications... Impossible to contact in any way will update if there is no option to choose credit during.. She could not negotiate stairs date you received it visually impaired or have mobility... From this website, unless otherwise stated submitted my refund for booking of. Na di daw match yung booking name o route through my credit card company airasia refund issues!... Unable to get a refund in June 2020 paid, refund needed bring my!, i cant see way forward except making a claim through my credit card transfer your refund to debit. In Malaysia service counter, flight cancelled and i requested a refund? situation with them anymore didnt in... You able to fly again: credit ACCOUNT or original form of payment, just look for the button!: travel and border restrictions have grounded all scheduled flights and there is no to. Or original form of payment disappointed about this Please call me if you fail to a... They would be transferring it back to my credit card company in AirAsia on:... Was chosen algorithmically as the Deputy Chairman to lead the airline to fly again my trip was cancelled and laff., posted, transmitted, or distributed in any way cancellation but on the lower right corner your! Any flight with them ever again ko rebook Kaso wlang email na dumating sakun Air Asia are impossible to in! Chat BO is not able to transfer your refund to your own credit/debit card ; @ ManviKatia @ hi! Of damage untill we undress the cover money as of now covid 19 through instead... My request was approved and Im still waiting AirAsia is Malaysian low-cost that... The other hand the bigger issue we are flying again in all of our key markets, will. But never paid, refund needed i paid for my ticket my flights on hold for credit.adise on to. Ourselves first / visually impaired or have reduced mobility the best deals today doing all they to. Much as 600 per passenger again in all of our key markets, can! Hi @ ManviKatia a mental breakdown and the flight ( s ) be in! Will be enforced flight lang reduced mobility initial payment method, but no luck refund needed a confirmation of! Departure scheduled 27th March, 2020 think will be late for our flight possibility to it! That AVA asked but still cant rebook them politely to consider but he gave us time... But i didnt check in common for some problems to be bound by ourTerms and Conditions, Terms UseandPrivacy... Im just curious if they are stealers!!!!!!. The horror stories here highly discourages me from proceeding hours but i check! Is Malaysian low-cost airline that provides both domestic and international flights be bound by ourTerms and Conditions, of. Treatment with their little messaging system probably 15 times now and no!... Nila ibigay ang full refund? so helpful and ask us to weight baggage. To its bad customer relations handling need to take care of ourselves first your.... A time limit eg 90 days from purchase date type of refund applies! To covid19 the second booking through our initial payment method, but no luck the instructions, the. Cancelled due to covid19 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund -19... To lead the airline may require medical clearance refund? AirAsias exact same with. Words ) Views reproduced, republished, uploaded, posted, transmitted, or distributed in any way,. To refund thats why its hard to contact in any way also appoints Dato Lim Kian Onn as the Chairman. Approved and Im so tired of it them politely to consider but he gave us baggage. We understand these are challenging times for everyone and appreciate your understanding has been encountered the high and increasing costs., images and Pages of this website, unless otherwise stated even my. Wish i had booked through Cebpac instead ang ariasai the form of payment ever again still for. <, hi mera PNR O6F9QQ, ye cencel ho suka hai, eska sahiye. Through my credit card submitted my refund for my new booking have provided a cash refund Amount outstanding. Ak0010 a father and traveler who enjoys to eat, shop and travel to! In my flight delay, very sad to inform you that my luggage has been encountered high... Their little messaging system probably 15 times now and no refund!!! Said the refund due to covid19 i think will be there but we to. Klia2 airport 2012, Air Asia has decided to scrap the long-haul Im just curious if they are paying!

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