Offer only available by phone. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. We occasionally make available promotional codes for use on our website (and through our call centre). Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. When can I choose my seats for my flight? Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. Prices are subject to change. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Refresh the As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. You can choose the amount of credit youd like to apply from your existing balance. We want you to be confident that your holiday is right for you. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Intercom: Best Chatbot for Customization. Subject to change without notice. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Changes are subject to paying any difference in holiday cost. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Will I see any reps while Im on holiday? WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. The Best Chatbots of 2023. I'm flying with one of your partner airlines - where can I learn more about them? Unfortunately not. Im travelling on my own with children, is any documentation required? If you have a question about a flight only voucher, please visit the airline help centre. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Transfers run to a schedule, but can be a few minutes late. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. These visas are valid for up to 30 days. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. If you would like to amend the type of transfer you have booked, get in touch with our team. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. There are a number of sources to give you the latest travel information. Selected hotels do ask for a refundable deposit when checking-in. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. The chatbot answers questions regarding flights and easyJets policies. FAQ chatbot. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. Information accurate as at time of upload. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Check holiday description for details. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Here's a bit more information on what some of the more popular view types available on our website mean. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. We're on a mission to make a positive impact through travel. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Offer may be changed/withdrawn without notice. You can find out more on our flying with children page. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Can I use an easyJet flight voucher to buy an easyJet holiday? So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. These T&Cs are supplementary to ourBooking Conditions. When and how can I purchase a large cabin bag? Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. I have mobility issues / need special assistance - what should I do? Twitter Due to Have your booking reference to hand, go to the. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Where can I find the latest travel advice? Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. Let your chatbot do the work when youre offline. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. If you have a flight only booking with easyJet, please see the airline website for further information. Some bars and restaurants may also not be free of charge. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. Maximum of one discount per booking not combinable with any other offer/discount. If you wish to book independently whilst on holiday, you do this at your own risk. Still need help? 3. Your holiday confirmation contains plenty of useful information for your trip. The child age limit can vary by hotel. Thats a promise. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. Can I set up a direct debit to pay my holiday balance? Please get in touch with our team who can advise on whats possible for your holiday. Private transfer - this is a private transfer for you and your party. If youd also like to bring a large cabin bag on board (max. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Sometimes restrictions apply to some rooms. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. Find out more about our Twilight Bag Drop service. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. Will selecting my seats count towards the minimum spend for a promo code? Tidio is a live chat platform powered by chatbots. What might the conditions around my hotel and resort be like? This means it is operated at the discretion of the management, both in bedrooms and public areas. The description for my hotel looks out of date? Supplements still apply for optional extras added to the holiday. This deposit amount is decided by the hotels directly rather than by us. I've added incorrect contact details when making my booking - how can I fix this? If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). You may also receive a message from the airline if you provided your contact details when checking in online. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Then, choose the Send message button type, and save settings. I want to cancel for a cash refund is this possible? You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Find out more on our dedicated page. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. Type in the buttons title. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. easyJet is a British low-cost airline group that operates domestic and international flights. Booking Conditionsapply. It's really important that you give us accurate contact details when making your booking. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience.